automated review reminders

Custom Follow Up Messaging

We recommend sending review requests right after the customer experience to optimize positive responses, but sometimes a customer is too busy to post a review right away. RatingGrades allows you to set up customized friendly reminders with multiple trigger point options to make sure your happy customers have ample opportunity to post a review when the time is right for them.

smart review reminders

Smart Review Reminders

The system knows how a customer interacts with the review request. It knows when customers don’t open the request, when they opened it but didn’t give initial feedback, and if they initially reacted positively but still didn’t click through to post a review. This allows you to custom tailor follow up messages for each scenario, and capture more reviews.